These terms cover your use of this website. The terms of any work we carry out for you are agreed with you when we quote.
Who we are
This website belongs to Family Home Solutions, a home improvement business. To contact us, use the phone or WhatsApp details on our contact page.
Using this website
We work to keep the information on this website accurate, but it describes our services in general terms. Your quote is what applies to your particular home.
Enquiries and quotes
Sending the form or calling us is an enquiry, not an order. A quote is given for your specific job, and work only goes ahead once you have agreed it with us.
Our work
There is a minimum 10-year guarantee across all products. Our wall-and-roof-coat package carries a 10-year guarantee with a 25-year performance guarantee. Garage roofs carry a 10-year guarantee. The details for your job are confirmed with your quote.
Payments
No payment is taken through this website. Payment terms for a job are agreed with you as part of your quote.
Liability
Nothing in these terms takes away any rights you have by law. We are not responsible for decisions made from the general information on this website instead of from your own quote.
Complaints
If something has gone wrong, our complaints procedure explains how to raise it.
Intellectual property and links
The words, logo and client photography on this website belong to Family Home Solutions. The other photos are used under Creative Commons licences, as set out below. Links to other websites, such as Google Maps and WhatsApp, are provided for convenience, and we are not responsible for their content.
Image credits
Client photography © Family Home Solutions. The other photos come from Wikimedia Commons and are used under the Creative Commons licences named, with their authors and sources, in the image credits at the foot of every page. They have been resized for the web. The fonts Chivo and Hanken Grotesk are used under the SIL Open Font Licence.
Governing law
These terms are governed by the law of England and Wales.