If you are not happy with our work or our service, we want to know so we can put it right.
How to complain
Contact the team directly: use the phone or WhatsApp details on our contact page. Tell us what the problem is, where the job was and what you would like us to do.
What happens next
The team will look into it, talk it through with you and explain what we will do to put it right. If the problem is covered by the guarantee on your work, we will deal with it under that guarantee.
Escalation
If we cannot resolve it between us, you may be able to take the matter further through an independent dispute resolution service.
Records
We keep a note of each complaint and how it was resolved, so the same problem is not repeated.