This notice explains what we collect when you contact us through this website, why, and what you can ask us to do with it.
Who we are
This website is run by Family Home Solutions, a home improvement business. To contact us about your personal data, use the phone or WhatsApp details on our contact page.
What we collect
When you send the enquiry form we receive what you type into it: your name, email address, phone number, postcode, the timescale you choose and your message about the job. We also receive the page you sent it from.
If you call, text or message us on WhatsApp, we receive your number and what you send.
Why and lawful basis
We use your details to reply to your enquiry, talk the job through and quote for it. That is a step you have asked us to take before any agreement for work.
Who receives it
The form is provided by Formlane, which stores each enquiry and sends it to us by email. The website is hosted by Cloudflare. WhatsApp messages are handled by WhatsApp. We do not sell your details or share them for marketing.
How long we keep it
We keep enquiry details for up to 24 months and then delete them, unless they are needed for work we carry out for you.
International transfers
Our providers may process data outside the UK. Where they do, they rely on recognised safeguards for international transfers.
Your rights
You can ask to see the personal data we hold about you, to correct it, to delete it, to restrict or object to how we use it, or to receive a copy. To ask, use the phone or WhatsApp details on our contact page.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change how we use your details, we will update this page.